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Dot & Dash Mobile Notary T&C

Last Updated: September 11, 2026

Terms & Conditions

1. AGREEMENT TO TERMS & CONDITIONS

These Terms & Conditions govern services provided by Dot & Dash Mobile Notary (“Dot & Dash,” “we,” “us,” or “our”).

 

By booking an appointment, requesting services, paying a deposit, making full or partial payment, or otherwise authorizing Dot & Dash Mobile Notary to provide services, the client acknowledges that they have read, understand, and agree to these Terms & Conditions. 

 

If you do not agree to these Terms & Conditions, you should not book an appointment, submit payment, or proceed with services.

2. DESCRIPTION OF SERVICES & LEGAL DISCLAIMER

Dot & Dash Mobile Notary provides mobile notary public services, apostille facilitation, certified document translations, loan signing services, and related professional services. We may also coordinate Remote Online Notarization (“RON”) services through commissioned online notaries in jurisdictions where such services are legally permitted. Dot & Dash Mobile Notary is not a law firm and does not provide legal advice.

 

We do not select notarial acts for clients, interpret legal documents, determine the legal effect or sufficiency of documents, or advise clients regarding their legal rights or obligations. Clients should contact the document recipient, issuing or receiving agency, or a licensed attorney when legal guidance or clarification regarding document requirements is needed.

3. SIGNER, IDENTIFICATION & DOCUMENT REQUIREMENTS

All notarizations must comply with the laws applicable to the notarial act. For California notarizations, signers must personally appear before the notary and provide satisfactory evidence of identity as required by California law. When legally permissible and appropriate, identification may be established through credible witnesses.


Clients are responsible for ensuring before the appointment that:

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  • Signers have acceptable identification;

  • Required witnesses are available;

  • Documents are complete and ready for execution; and

  • Signers are willing and able to satisfy the requirements of the requested notarization.

  • Dot & Dash Mobile Notary does not determine whether a document is legally sufficient or appropriate for the client's circumstances.

  • When a document does not specify the required notarial act, the client must obtain that information from the document recipient, issuing or receiving agency, or an attorney. The notary cannot select the notarial act on the client's behalf.

4. FEES, PRICING & PAYMENT

Fees for notarial acts are charged in accordance with applicable California law. In addition to notarial fees, Dot & Dash Mobile Notary charges separate fees for travel and other services, which may include scheduling, convenience, after-hours, weekend or holiday service, rush or same-day service, printing, courier services, witness coordination, administrative services, apostille facilitation, translation-related services, loan signing services, and other requested services.

 

Applicable pricing will be disclosed as part of the quote, booking, invoice, payment link, or payment process. By submitting payment, the client acknowledges that the quoted price and applicable fees were disclosed, reviewed, and accepted before payment was made. Payments may be made by credit or debit card, approved cash-equivalent electronic payment methods including Zelle and Venmo, or cash when approved in advance. Checks are not accepted. 

 

Payment is due according to the terms provided at booking or on the applicable quote, invoice, or service agreement. When prepayment or a deposit is required, the appointment or service is not confirmed until the required payment has been received. Corporate or other approved accounts may be subject to separate written

payment terms. Dot & Dash Mobile Notary reserves the right to require a deposit or advance payment to secure an appointment. Third-party bookings, including appointments arranged by law firms, businesses, signing services, family members, or other persons on behalf of the signer, may require payment in full before the appointment unless separate payment terms have been approved in writing.

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Notwithstanding any other payment terms, apostille facilitation and certified document translation services require full payment of the quoted amount before work begins, documents are picked up or submitted, travel or courier services are performed, or translation work commences.

5. DEPOSITS & APPOINTMENT RESERVATIONS

Dot & Dash Mobile Notary may require a non-refundable booking deposit to reserve an appointment, travel time, availability, or other requested services. Unless otherwise stated in writing, the deposit will be applied toward the total amount due for the scheduled service.

 

Payment of a deposit does not constitute payment in full. Any remaining balance remains due according to the payment terms provided at booking.

 

Once an appointment or service is confirmed, the booking deposit is non-refundable because appointment time, travel availability, scheduling capacity, and business resources have been reserved for the client. Cancellation of the appointment or failure to pay the remaining balance when due does not entitle the client to a refund of the deposit.

6. CANCELLATIONS, RESCHEDULING & CHANGES

Once an appointment or service has been confirmed, booking deposits and fees for travel, scheduling, convenience, rush or same-day service, after-hours service, printing, courier services, administrative work, preparation, or other services already performed or resources committed are non-refundable. 

 

A client's cancellation, change of plans, scheduling conflict, or decision not to proceed does not eliminate charges already earned, incurred, reserved, or otherwise due under the agreed booking terms. Rescheduling is subject to availability and approval by Dot & Dash Mobile Notary. Any decision to transfer a deposit or other payment to a rescheduled appointment is at our discretion.

 

Changes to the agreed date, time, location, number of signers, number or type of documents, travel requirements, or scope of service may result in additional charges.

 

Additional travel or service fees resulting from client-requested changes are due before the modified appointment or additional service is performed. Pricing for the original appointment does not guarantee the same pricing for a substantially changed or rescheduled appointment.

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If Dot & Dash Mobile Notary is unable to attend or provide a scheduled service due solely to circumstances within our control, we will promptly notify the client and offer priority rescheduling. If rescheduling is not reasonably available or is not accepted by the client, we will issue a refund of amounts paid for the portion of the service not provided.

7. NO-SHOWS & UNSUCCESSFUL APPOINTMENTS

Travel, appointment, and applicable service fees remain due and are non-refundable when Dot & Dash Mobile Notary travels to, arrives for, or begins performance of a scheduled service but the appointment or service cannot be completed for reasons outside of our control.


This includes, but is not limited to, situations in which:

 

  • The client or signer is unavailable or fails to appear;

  • Incorrect or incomplete appointment information or an incorrect address was provided;

  • The signer does not have satisfactory identification;

  • Required witnesses are unavailable;

  • Documents are incomplete, incorrect, unavailable, or not ready for execution;

  • The signer is unwilling or unable to proceed;

  • The signer does not satisfy applicable notarization requirements;

  • The notary cannot reasonably communicate directly with the signer as required;

  • The requested notarial act cannot lawfully or properly be performed; or

  • Another circumstance involving the client, signer, documents, receiving agency, or a third party prevents completion of the service.

  • A notary may be required or permitted to decline a notarization when applicable legal requirements are not satisfied.

  • A lawful refusal or inability to complete a notarization does not eliminate booking, travel, appointment, printing, administrative, or other applicable service fees.

  • If another trip or appointment is requested, additional travel and/or appointment fees will apply.

8. APOSTILLE, TRANSLATION & THIRD-PARTY ACCEPTANCE

Dot & Dash Mobile Notary provides apostille facilitation and certified document translation services; however, final processing and acceptance may depend upon government agencies, courts, consulates, embassies, foreign governments, USCIS, educational institutions, lenders, title or escrow companies, or other receiving organizations.
Processing times are estimates unless expressly guaranteed in writing.


Dot & Dash Mobile Notary is not responsible for delays caused by government processing, postal services, shipping or courier carriers, consulates, embassies, foreign authorities, receiving agencies, or circumstances outside of our reasonable control.


Clients are responsible for providing complete and accurate information regarding the intended destination and use of their documents and for determining the requirements of the organization receiving the documents.


Dot & Dash Mobile Notary does not guarantee acceptance when rejection results from the document itself, information or instructions supplied by the client, requirements of the receiving party, changes in third-party requirements, or circumstances outside of our control.

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Full payment of the quoted amount is required before apostille facilitation or certified document translation services begin. This may include professional service fees, translation fees, travel or courier charges, and known government or third-party fees. Partial payments or deposits will not initiate these services unless otherwise agreed to in writing.

Once work has begun, documents have been picked up, translation has commenced, travel or courier service has occurred, or documents have been submitted to a government agency or other third party, all earned service fees and incurred costs are nonrefundable.

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Apostille issuance, processing times, and acceptance are controlled by government agencies, consulates, receiving authorities, and other third parties and cannot be guaranteed. Rejection or delay resulting from the condition or eligibility of a document, inaccurate or incomplete client-provided information, the signature or authority appearing on a document, destination requirements, or a decision by a government agency or receiving institution does not entitle the client to a refund.

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Unexpected government, consular, shipping, courier, correction, or resubmission fees must be approved and paid before additional work continues. If a rejection or translation error results solely from an error made by Dot & Dash Mobile Notary, we will correct the affected work or resubmit it, when reasonably possible, without an additional

professional service fee.

9. REFUNDS

Fees identified in these Terms & Conditions as non-refundable will not be refunded once earned, incurred, reserved, or otherwise subject to the conditions stated in these Terms & Conditions.


A client's change of mind, dissatisfaction with an agreed price, cancellation, scheduling conflict, failure to use a completed service, document issue, lack of acceptable identification or witnesses, signer refusal, no-show, or inability to satisfy applicable notarization requirements does not create a right to a refund of non-refundable fees.


If Dot & Dash Mobile Notary is unable to provide a paid service due solely to circumstances within our control, an appropriate rescheduling option, credit, or refund for the portion of the paid service not provided will be offered as applicable.

10. CHARGEBACKS & PAYMENT DISPUTES

By submitting payment, the client knowingly and voluntarily authorizes the transaction and acknowledges that the applicable price, fees, and these Terms & Conditions were disclosed and accepted before payment.


Dissatisfaction with an agreed price, buyer's remorse, a change of mind, cancellation, or disagreement with these refund provisions does not constitute a valid basis for representing an otherwise authorized transaction as unauthorized or fraudulent or for claiming that agreed services were not provided when they were in fact provided.
The client agrees not to initiate a chargeback, payment reversal, or payment dispute for the purpose of obtaining a refund that is unavailable under these Terms & Conditions. A payment dispute is not an alternative means of circumventing the cancellation or no-refund provisions accepted at the time of booking or payment.


If a chargeback, payment reversal, or payment dispute is initiated, Dot & Dash Mobile Notary reserves the right to contest the dispute and provide supporting documentation to Stripe, the client's bank, card issuer, or other payment provider. Documentation may include evidence of the client's acceptance of these Terms & Conditions, agreed pricing, payment authorization, invoices or receipts, appointment records, communications, travel records, and evidence of services performed, attempted, or reserved.


A decision by Stripe, a bank, card issuer, or other payment provider to provisionally or permanently reverse a payment does not, by itself, determine whether the client's contractual payment obligation to Dot & Dash Mobile Notary has been satisfied. Any amount lawfully due under these Terms & Conditions that remains unpaid following a payment reversal remains an outstanding contractual obligation to the extent permitted by law.


Dot & Dash Mobile Notary reserves the right to pursue collection of amounts lawfully due through available legal remedies.


Nothing in these Terms & Conditions waives any consumer right that cannot lawfully be waived or prevents a legitimate claim involving an unauthorized transaction, billing error, or failure by Dot & Dash Mobile Notary to provide an agreed paid service.

11. REVIEWS, PUBLIC STATEMENTS & BUSINESS REPUTATION

Dot & Dash Mobile Notary respects a client's right to provide an honest review or opinion regarding their actual experience. Nothing in these Terms & Conditions prohibits or restricts an honest consumer review or any other right protected by applicable law.


This protection does not extend to knowingly false statements of fact, defamatory statements, fraudulent or misleading representations, harassment, threats, impersonation, disclosure of confidential or private information, or other unlawful conduct.


Dissatisfaction with an agreed price, enforcement of these Terms & Conditions, denial of a refund unavailable under these Terms & Conditions, or Dot & Dash Mobile Notary's decision to contest a chargeback does not authorize knowingly false factual representations concerning the business, transaction, or services provided.


Dot & Dash Mobile Notary reserves all rights and remedies available under applicable law concerning defamatory, knowingly false, fraudulent, harassing, or otherwise unlawful statements or conduct, including seeking removal or correction of unlawful content and pursuing legal remedies when legally appropriate.

12. HOLD HARMLESS & INDEMNIFICATION

To the fullest extent permitted by applicable law, the client agrees to indemnify and hold harmless Dot & Dash Mobile Notary, its owner, agents, contractors, and representatives from third-party claims, losses, liabilities, damages, costs, or expenses arising from:​

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  • Inaccurate, incomplete, or misleading information provided by the client or signer;

  • Documents supplied, prepared, selected, or completed by the client or a third party;

  • Failure by the client to comply with requirements of a receiving agency or third party;

  • Misuse, alteration, or unauthorized modification of documents after services are performed;

  • Instructions provided by the client that are outside the scope of services performed by Dot & Dash Mobile Notary; or

  • Conduct or circumstances attributable to the client, signer, receiving party, or another third party and not caused by Dot & Dash Mobile Notary. 

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Nothing in this provision requires a client to indemnify or hold Dot & Dash Mobile Notary harmless for liability that cannot lawfully be shifted or for Dot & Dash Mobile Notary's own willful misconduct or violation of applicable law.

13. LIMITATION OF LIABILITY

Dot & Dash Mobile Notary maintains professional Errors and Omissions (E&O) insurance.


To the fullest extent permitted by applicable law, Dot & Dash Mobile Notary is not liable for consequential, incidental, indirect, or special damages resulting from third-party decisions, document rejection, delays, or other information outside of our reasonable control.


To the fullest extent permitted by applicable law, liability arising directly from services provided by Dot & Dash Mobile Notary is limited to the amount paid for the specific service giving rise to the claim.
 

14. DISPUTE RESOLUTION, COLLECTION COSTS & ATTORNEY'S FEES

The parties are encouraged to make a good-faith effort to resolve a dispute directly before commencing formal legal proceedings.


If a payment obligation or other dispute arising from these Terms & Conditions cannot be resolved, either party may pursue available legal remedies in a court of competent jurisdiction, including small claims court when the dispute qualifies for small claims jurisdiction.


To the extent permitted by applicable law, the prevailing party in an action to enforce these Terms & Conditions is entitled to recover reasonable attorney's fees and recoverable court costs when such fees and costs are authorized by these Terms & Conditions or applicable law.


Dot & Dash Mobile Notary also reserves the right to seek recovery of legally recoverable collection costs associated with amounts that remain lawfully due and unpaid.

15. PRIVACY & DATA SECURITY

Personal information obtained in connection with our services is handled in accordance with applicable law and professional requirements, including requirements governing California notary journals and records.
We do not sell client personal information for marketing purposes.


Information may be provided to third parties when reasonably necessary to perform a service requested by the client, including government agencies, translators, couriers, shipping providers, or other service providers involved in completing the requested service.

16. GOVERNING LAW & VENUE

These Terms & Conditions are governed by and construed in accordance with the laws of the State of California.
To the extent permitted by applicable law, any legal action or proceeding arising from these Terms & Conditions or services provided by Dot & Dash Mobile Notary shall be brought in a court of competent jurisdiction in Riverside County, California, including the appropriate small claims court when applicable.

17. CONTACT US

Questions regarding these Terms & Conditions may be directed to:
Dot & Dash Mobile Notary
Email: info@dotanddashnotary.com
Phone: 951-732-7875
California

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